Frequently Asked Questions

  • How do I use my discount code?

    If you have a discount code, you enter it in the "Order Summary" of the checkout page, directly below the products you're purchasing. Only one discount code can be applied per transaction. If your code is applied correctly, the check out page will reload and the amount you received in discounts...
  • Are the FREE products really free?

Yes, it is absolutely 100% real. We offer FREE promotions for a variety of reasons. We may be looking to sell out of a product to make room for new products. All we ask on our FREE promotions is that you help pay the shipping costs.
To get shipping amount, please fill in your address in the checkout page.
    If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after...
    • How secure is my credit card?

      SuperShopSale.com is hosted on the Shopify platform which is trusted by over 165,000 online store owners. Clicking on the Checkout button in your SuperShopSale.com cart will transfer you and your items to Shopify's checkout.shopify.com server to complete the purchase flow. You'll notice a lock...
    • I ordered three items but I only received one. Where are the others?

      When you order various products it's common for them to be shipped separately. You may receive one product before another one. No need to worry, just know that all your products will be in your hands soon.
    • I placed an order but I never received a confirmation email.

      Please check your SPAM folder to see if your confirmation email is there.
    • What is your refund / return policy?

      You may return purchased items for a refund within 45 business days from the day of your purchase. We do not refund shipping and handling costs. Return shipping is at your expense. In order to receive the full refund (minus 20% restocking fee), the item must be in unused condition and in the ori...
    • Which method of payment do you accept?

      We accept all major credit cards. Our merchant processor is Stripe, the Shopify payment system, known for its security and reliability.